"I wanted to express my appreciation for your excellent customer service and professionalism during the sale of my bassoon. While never an easy decision, it was time for my bassoon to be in the hands of someone who would enjoy the instrument to its full potential and you provided me a safe, secure, and simple process for locating that new owner who will truly enjoy the instrument. During the sale process of my instrument you advised on how to make a decision on the offering price, advised on me relevant price reductions, and ultimately found a buyer for a somewhat unique instrument with a limited interest pool. I received my check in the mail recently from the sale and I could not be more pleased with how the consignment process with y'all worked. Thank you for your excellent customer service and integrity." - Katherine C.

"No one could have put it better than you do in your letter which accompanies your latest sale announcement on line. Bravo. You describe my experience exactly, including the psychology behind too-easy early results, and the slowly accruing "real thing" over thousands of productive practice hours. Your letter plus Chris Weait's second volume on bassoon practice should be in the hands of every young bassoonist! Thanks very much and best wishes." - Truman Bullard

"Thank you for the fantastic job you did on my Fox Bassoon as well as my Amati Contrabassoon. Both had played almost to death, they are now better than new. No kidding. I am so glad to live close by(Boston), I enjoyed the trip. It was worth the ride. Super service. Great reeds, and try the reed life! See you again," - Samuel Blackwell

"I just wanted to let you know that since starting to use your products, my reed making has become much more consistent. I am happier with my reeds more of the time, and have been able to play on my own reeds with no help from my teacher (Margaret Herlehy) more often. I am especially pleased with your basic staples, which are consistent, exactly the right length, and work very well with my Lorée Royale. As long as you keep offering them and I am playing the same instrument, I will keep buying them! Thank you for everything! " - Corey Sweeney

"I was in need of a micrometer for bagpipe chanter reeds. When I found one on your web site, I wasn't sure if it would work. As a result, I had lots of questions. My questions, via several emails, were answered promptly and courteously. I appreciated the outstanding service I received. " - David Burrous

"Thank you for the friendly help over the phone. I am happy to find a company that takes the time to offer personal assistance in product selection. Not all large double reed supply companies are as helpful. I have ordered from Charles Double Reed Company before and most definitely will order again in the future." - Susan Mahan

"Thanks so much for your nice service prior to my recent purchase of your "first" Fox 800 oboe. It's a wonderful instrument, and it was nice to be able to buy it from you." - Michael Jones

"One of the best web sites for ordering that I've used. Very organized and logical. Easy to follow and find your products." - Michael Gathings

I just wanted to say that I am incredibly impressed with your amazing service! I've been doing business with [competitor] for a while and it's ridiculous because it usually takes about a month to receive ANYTHING. Anyway, thank you for being awesome. I will definitely be ordering from you again!" - Catheryn Gaylord

"This is only my second time ordering from your web site. I find it very user-friendly and my order is processed and shipped within a timely manner. My son is the player and he is very pleased with the products we have ordered." - Paula Miller

"Charles Double Reed Company has everything we're looking for: great personal service; good products; and good prices. Keep up the good work." - Catherine Bowman

"I love your store! I can always find just exactly what I need. Thank you so much." - Callie Malone

"Your web site is so easy and convenient! The other company I was going to order through would have taken 4 weeks....yours is only a few days! Thanks!" - Ruth Clifford

"I am an oboist from Germany and I have bought items from Charles before. I have always been very pleased with the quality and choice of the items on offer as well as the speedy service. It is always a pleasure to come and dig around on your site trying to find new and interesting things." - Eugene Tomasson

"My dad and step-mom placed an order with your company for some of my Christmas presents this year. Thank you for all your help making sure the order was correct and arrived here on time! My family doesn't have a musical bone anywhere in their bodies but your company made it easy! Your awesome customer service is why I continue to use your company!" - Sarah Knoblauch

"Thank you, Thank you, Thank you for the wonderful job you did on my instrument. I almost didn't recognize it, it was so beautiful. I told my husband that I think it's in better shape now than it was when I bought it. I played it last night at rehearsal and almost started to cry because I could finally play the notes and have them sound the way they were supposed to. I truly appreciate how quickly you did the work and how accommodating you were to my crazy schedule. I will definitely choose your services again. I look forward to meeting you in the future." - Laurel Dodge

"I would like to thank you for selling my instrument with the utmost professionalism, greatest customer service and with unexpected expediency. You company operates with honesty, integrity and first-rate service. You did everything you said you would do as you said you would do it and better, which is rare these days! I will not hesitate to recommend your company with the highest endorsement." - Laurie Sears

"Cleanest, easiest navigation of any retail site I've ever used." - Dane Philipsen

"I wanted to thank you for your excellent service over the last few years that I've done business with you. I'm impressed by your eagerness to please your customers. I look forward to doing business with you all again." - Jessica Russell

"Thank you for have such great products at low prices. I compared your prices to 3 other sites, and added the same items to my shopping cart at all 4 web sites, and yours came out the cheapest." - Ronnal Ford

"One of the easiest ordering process I've ever encountered!" - Toni Buzzard

"We have been very happy with the service and the products we get through your site. We have tried other companies that specialized in double reeds and have returned to Charles. Thank you for your prompt and professional service. It is very much appreciated." - Veronica Carter

"I'm happy with your services, and I like your new site. Having surfed extensively and purchased from other sites, I find you most professional AND courteous: a rare jewel in this world. Blessings." - Mary Mendenhall

"Remember the phone call from Japan about a week ago? Thank you, thank you, thank you so much for being willing to work with us . . . Samantha just opened her present today and was very surprised and thrilled to get her own oboe. She is upstairs playing it right now. We have always had prompt, reliable service from you and this even went beyond that. Thank you so much for all your help. You'll be hearing more from us." - Jodi Arthur, Misawa Air Base, Japan